Processes & Tools

Process is key for the work I do, even if there is always flexibility to customize approaches, perspectives and toolsets for each project and client's needs. Whether I am leading customer experience exercises to identify a user's pain points or creating a robust, scalable and independently managed digital ecosystem, the critical first step is identifying the correct combination of tools in my toolbox.

• 5+ team-wide software tools evolutions
• 5+ new process evolutions
• 20+ softwares across XS, XD, AI and technology